By placing an order through L & R Co Australia you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our return methods and procedures. These policies are applicable to (Australia) country.

30 day return policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@lrcoaustralia.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address:
L & R Co Australia
PO Box 1191
Craigieburn, VIC 3064

Please feel free to contact us regarding any return related queries.

RETURN SHIPPING

Processing Time

1. Replacements: Shipped within 1-3 business days after approval.
   Refunds: Processed within 5-7 business days after we receive the returned item.
   
   Customer Support
   For any questions or to initiate a return for damaged or wrong products, please contact our customer service team at sales@lrcoaustralia.com.au. or through our website's contact form

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damaged and wrong products or manufacturing defects

Damaged products

1. If you receive a damaged product, please follow these steps:
   Contact us within 48 hours of delivery.
   Provide photos of the damaged item and packaging.
   We'll arrange a replacement or refund at no cost to you.
   Refund or Replacement: You can choose between a full refund or a replacement product. We'll cover return shipping costs for damaged items

Wrong Product
If you receive an incorrect item, please:
Notify us within 7 days of delivery.
Include your order number and a description of the error.
We'll send the correct item and provide a return label for the wrong product.
No Additional Charges: You won't incur any extra costs for our mistakes
Resolution: We'll offer a repair, replacement, or refund based on the nature of the defect

Manufacturing Defects
For items with manufacturing defects:
Report the issue within 30 days of purchase.
Describe the defect in detail.
We may request photos or videos to assess the problem.
Resolution: We'll offer a repair, replacement, or refund based on the nature of the defect

RESTOCKING FEE

We charge a restocking fee of 2% on returns